Shipping, Returns & Refunds

Where we ship. We ship to addresses within the continental United States. We do not ship internationally at this time.

Carriers. Orders ship via USPS, UPS, or FedEx depending on the destination and the speed selected at checkout.

Processing time. Orders are typically processed within 1 to 2 business days. Orders placed on weekends or holidays are processed the next business day.

Shipping fees. Shipping is calculated at checkout based on weight, destination, and method. Free shipping may apply for qualifying orders as advertised.

Delivery timeframes. Estimated delivery times are shown at checkout and may vary with carrier delays, weather, or peak periods.

Tracking. You will receive a shipping confirmation email with tracking details once your order is dispatched.

Lost or damaged. If your order is lost or arrives damaged, contact us within 7 days of delivery with your order number and photos. We will help file a carrier claim and provide a replacement or refund as applicable.

Eligibility. We accept returns on unused, unopened, and undamaged products within 14 days of delivery, in their original packaging and resellable condition.

Non-returnable items. For sanitary and health reasons we cannot accept returns of opened packs of adult diapers or hygiene products, used personal care items, or clearance and final-sale products.

How to start a return. Email hello@alohaseniorhomecare.com with the subject “Return Request – [Order Number]” and include your order number, the reason for return, and photos if applicable. Once approved, we will send instructions and a return address.

Return shipping. Customers are responsible for return shipping costs unless the return is due to our error, such as a wrong or defective item.

Restocking fee. No restocking fee is charged for eligible returns.

Eligibility. Refunds are issued once the returned item is received and inspected. If approved, the refund is processed to your original payment method within 5 to 10 business days.

Partial refunds. Partial refunds may be granted for items received damaged, incomplete, or outside the 14-day window, on a case-by-case basis.

Exceptions. Shipping fees are non-refundable unless the return is due to our error. Refunds cannot be issued for lost items unless a carrier claim is filed and approved.

Cancellations. Orders may be canceled if they have not yet shipped. To cancel, contact us right away by email or phone.

Contact us about any order, return, or refund and we will help. Please include your order number so we can find it quickly.