Terms & Condition

Effective Date: Oct 01, 2024

Welcome to Aloha Senior Home Care. By accessing and using our services and website, you agree to comply with the following Terms and Conditions. These Terms outline your rights, responsibilities, and limitations when engaging with Aloha Senior Home Care.

1. Scope of Services

  • Aloha Senior Home Care provides non-medical in-home care services, including personal care, companion care, medication reminders, and other supportive tasks.
  • Our caregivers are not licensed medical professionals and do not offer medical, therapeutic, or diagnostic services.

2. Service Agreements

  • Before beginning services, clients are required to sign a formal Service Agreement detailing the scope, duration, and cost of services. This agreement must be reviewed and signed by both the client (or authorized representative) and Aloha Senior Home Care.
  • Services and rates are determined based on an initial assessment and are subject to change with 30 days’ written notice.

3. User Responsibilities

  • Clients must provide accurate and complete information regarding their health, needs, and any pertinent preferences.
  • Clients or their authorized representatives are responsible for notifying Aloha Senior Home Care of any changes in the care recipient’s condition or any additional needs.
  • Clients must provide a safe, sanitary, and appropriate environment for caregiving services to take place.

4. Privacy and Data Use

  • We respect your privacy. Any personal information collected during service inquiries, assessments, and caregiving will be used solely to provide effective care services.
  • For further details, please refer to our Privacy Policy.

5. Limitations of Liability

  • While Aloha Senior Home Care strives to provide high-quality care services, we are not liable for any injuries, damages, or losses incurred due to events beyond our control, including medical emergencies, pre-existing health conditions, or third-party actions.
  • In no event shall Aloha Senior Home Care, its directors, employees, or agents be held liable for incidental or consequential damages, loss of profits, or emotional distress arising from the use of our services or website.

6. Payment and Billing

  • Payment is due as outlined in the Service Agreement. Failure to pay may result in the suspension or termination of services.
  • We accept Credit/Debit Cards. Any discrepancies or concerns regarding billing must be reported within 30 days of receipt of the invoice.
  • Late fees may apply for unpaid balances.

7. Service Modifications and Cancellations

  • Either party may request modifications to the scope or duration of services, with all changes documented in writing.
  • Cancellations of scheduled services require at least 3 days notice. Failure to provide adequate notice may result in a cancellation fee.

8. Intellectual Property

  • All content on the Aloha Senior Home Care website, including text, graphics, logos, and images, is the intellectual property of Aloha Senior Home Care and protected under copyright law.
  • Unauthorized use, distribution, or reproduction of website content is strictly prohibited.

9. Website Use and External Links

  • Our website may contain links to external websites for additional resources. These links are provided for convenience, and Aloha Senior Home Care is not responsible for the content or practices of third-party sites.
  • Website users agree not to misuse or attempt to compromise the security or functionality of the site.

10. Indemnification

  • By using our services, you agree to indemnify and hold Aloha Senior Home Care, its affiliates, employees, and agents harmless from any claims, liabilities, or expenses, including legal fees, arising from your breach of these Terms and Conditions or your use of our services.

11. Governing Law

  • These Terms and Conditions shall be governed by the laws of the State of California. Any disputes arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts located in San Diego, California.

12. Changes to Terms and Conditions

  • Aloha Senior Home Care reserves the right to modify these Terms and Conditions at any time. Updates will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of any modified terms.

Contact Us

For questions regarding these Terms and Conditions, please contact us: